Poolside Perspectives with Ash Hartney
Welcome to “Poolside Perspectives with Ash Hartney,” where motherhood meets ambition, and purpose drives every action. This podcast is your cup of motivation, designed for mums who feel overwhelmed and are searching for inspiration, practical strategies, and a sense of community. Hosted by Ash Hartney, each episode features authentic conversations, blending powerful interviews with bite-sized, actionable tips.
From overcoming motherhood struggles to sparking personal growth, you’ll find stories that resonate and strategies that empower. We also put a strong focus on mental health, recognising that a positive mindset is not only key to business success but also the foundation of a joyful, fulfilling life.
Our ultimate mission? To create a community of women who are eager to learn, grow, and celebrate each other's wins—a Poolside Besties Club! Together, we’ll build a space for connection, empowerment, and real transformation.
So, pour yourself a drink, dip your toes in while you kick back, and join us poolside as we dive deep into the worlds of motherhood, business, and empowerment. Welcome to Poolside Perspectives with Ash Hartney—your journey to a more inspired life starts here!
Poolside Perspectives with Ash Hartney
Episode 27 - Building Unforgettable Client Experiences: Insights from 30 Years in Business with Michelle Pascoe
In this episode of Poolside Perspectives, we sit down with Michelle Pascoe, founder of Optimum Operating Procedures and Services (OOPS) and one of Australia’s leading voices in leadership development and customer experience. From her humble beginnings on a turkey farm in regional Australia to building a thriving training and research business, Michelle’s journey is a testament to resilience, adaptability, and unlocking untapped potential.
With over 30 years of experience, Michelle works closely with organizations to foster positive workplace cultures, navigate generational diversity, and elevate customer service standards. She’s passionate about helping individuals see the possibilities within themselves and create a life of their own choosing.
Listen in for more on:
- 2:00 – Michelle’s sharing her story.
- 7:45 – How to get your team on board and drive alignment.
- 13:30 – Leading across generations: Bridging the gaps in workplace dynamics.
- 26:00 – The future of AI in business and what leaders need to know.
- 33:00 – Overcoming adversity: The toughest challenge Michelle has faced in business.
If you’re ready to transform your leadership approach, embrace innovation, and create lasting impact, this episode is for you!
Michelle’s Links:
Website: https://www.michellepascoe.com/
Podcast “Customer Retention Revolution”- https://open.spotify.com/show/587NtMf341AKPX26R53TIW
Instagram- https://www.instagram.com/michelle.pascoe/
Let's Connect:
Website: https://www.thebathhouse.com.au
Instagram: https://www.instagram.com/ashhartney
https://www.instagram.com/the_bathhouse_
LinkedIn: https://www.linkedin.com/in/ash-hartney-609a1911a
TIktok: https://www.tiktok.com/@the_bathhouse_
